Hard FM scope (engineering, compliance, asset management)

• Planned Preventive Maintenance (PPM) across all building systems, aligned to statutory requirements and SFG20 standards.

• Reactive maintenance with defined SLAs for critical and non‑critical assets.

• HVAC: boilers, chillers, AHUs, ventilation, BMS optimisation.

• Electrical systems: fixed‑wire testing, emergency lighting, distribution boards, UPS, generators.

• Fire safety systems: alarms, extinguishers, sprinklers, suppression systems, fire doors.

• Water hygiene: legionella monitoring, flushing, sampling, tank inspections.

• Building fabric: doors, windows, roofing, flooring, internal repairs.

• Lifts and access equipment: maintenance and LOLER compliance.

• Asset management: asset registers, lifecycle planning, condition surveys, capital replacement forecasting.

• Energy management: monitoring, optimisation, carbon reduction initiatives

Soft FM scope (workplace, cleaning, support services)

• Cleaning: daily cleaning, deep cleans, washroom services, specialist cleaning (clinical, industrial, high‑level).

• Security: manned guarding, CCTV monitoring, access control, incident response.

• Grounds maintenance: landscaping, gritting, external cleaning.

• Waste management: recycling, hazardous waste, confidential waste.

• Reception & front‑of‑house: visitor management, helpdesk, concierge.

• Workplace services: meeting room management, space planning, office moves